Payment happens directly between buyer and supplier based on the payment information provided on your invoice (usually bank transfer).
During the order process buyers can either request payment after shipment or decide to pay in advance. The seller has the freedom to accept or deny this request. The legally binding payment terms are indicated in the invoice. For payment in advance a proforma invoice needs to be provided before shipment. This can be done by document upload on the order detail page after the order is sent.
For Instant Deals, shipment happens as soon as possible, and lead time should not exceed 5 business days. The Incoterm for Instant Deals is always CIP. For Quote Requests you individually agree on the shipment terms and dates with your trading partner.
You can add as many shipping addresses as you want in the administration tool under “Companies / Addresses”. During the checkout process you can then select the shipping address, which you want to use for this order. As a supplier you indicate in the product section from where your product is shipped.
For Instant Deals, CheMondis has CIP as the global incoterm. (Expections have a note within product description)
If a customer is requesting a payment modality which you cannot or do not want to offer, please get in touch with the customer directly. You can upload any documentation of changes made to the agreement in the status dashboard of the order.
No, CheMondis is free of charge and does not require a transaction fee.