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CheMondis Helpcenter

What is an Instant Deal?

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An Instant Deal is the direct purchasing option on CheMondis. Product availability, price and available packaging sizes are displayed on the marketplace for potential buyers. This way you can take immediate purchasing decisions. Shipment should happen as soon as possible as lead time should not exceed 5 business days.
The incoterm for Instant Deal is always CIP.

What is a Quote Request?

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A Quote Request allows an individual negotiation of the incoterm, price and delivery date between you and the buyer. Instead of directly purchasing via Instant Deal, your buyer gets in touch with you via messaging and individually negotiates the purchasing terms. This can also include long-term agreements consisting of multiple shipments.

Which product information does CheMondis provide?

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CheMondis provides all legally required information about a product and more. Any product detail page contains the technical and safety date of the respective product, REACH and CAS number, manufacturer, shipment countries, etc. Also, every supplier can enter a product description. Next to the information about the product, most product detail pages also contain pricing and availability of the product.

How can I buy several products at once?

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When buying via Instant Deal, you can add as many products as you like to your cart and then proceed to the checkout. If they are sold by different suppliers, they will be split during the checkout process. You can then also decide to have each order delivered to different premises. For the Quote Request function, you can currently only send individual requests per product. We are working on combining a request for several products offered by the same supplier.

How can I cancel my order?

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The cancellation policy depends on the underlying terms and conditions of the contract. If you need to cancel an order, you can either directly contact your supplier or the CheMondis Team. Cancellations are subject to the supplier’s acceptance and can only be triggered by CheMondis Support.

Can other marketplace participants see transaction details?

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No. The details of your transaction are only visible to you and your supplier.

Who is my contract partner?

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Your supplier. CheMondis is an intermediary platform with the purpose of connecting buyers and suppliers. CheMondis is not involved in negotiations or contracts closed on the marketplace, however.

How can I exchange documents with my supplier?

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Within the order detail page, you are able to upload any document the seller might request or which you want to share. Of course, you are also able to see documents uploaded by the supplier, as well.

How can I get in touch with my supplier in case of questions?

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During negotiations, messaging is the easiest way to get in touch with your supplier. After closing a negotiation or performing an Instant Deal, you can retrieve the supplier’s contact information from the order dashboard under addresses.

Why cannot I see prices for all available products?

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In some rare cases suppliers decide to not display prices. You can then only use the Quote Request function to purchase the product.

Why do I not receive notifications when a new order or quote comes in?

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When a new order, quote or offer comes in, all admin users of the company are notified by e-mail. As soon as users are assigned to a particular order or quote request, they are notified for all changes. In this case, the admin, unless assigned to the quote as well, does not receive notifications anymore. If you do not receive the notifications, which you are expecting to receive, either make sure to be assigned to the respective order or become an admin of your company.

How can I change the admin user of my company?

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When you go to the CheMondis administration tool, please select users and you will see all users currently registered for your company. As an admin user you can then add new usersor change the role of existing users to admin.

In which language do I have to upload my safety data sheet?

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In order to assign a user to an existing quote, please open the quote to see all details. At the very top of the page above the chat window, you can add users (assignees). This user will then be able to participate in the conversation and will receive all notifications in case of updates. The company’s adminswill still receive all notifications.

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