BACK

CheMondis Helpcenter

What is an Instant Deal?

Open
Close

An Instant Deal is the direct purchasing option on CheMondis. Product availability, price and available packaging sizes are displayed on the marketplace for potential buyers. This way they can take immediate purchasing decisions. For you as a seller Instant Deals might offer more attractive margins. Shipment should happen as soon as possible as lead time should not exceed 5 business days. The incoterm for Instant Deal is always CIP.

What is a Quote Request?

Open
Close

A Quote Request allows an individual negotiation of the incoterm, price and delivery date between you and the buyer. Instead of directly purchasing via Instant Deal, your buyer gets in touch with you via messaging and individually negotiates the purchasing terms. This can also include long-term agreements consisting of multiple shipments.

Do I have to enter a price?

Open
Close

No, prices are not mandatory, and you can also upload products without a price. However, your product will not be available for buyers via Instant Deal then and can only be sold via individual Quote Requests, usually with smaller margins. In any case we strongly advise you to enter information about the availability of the product, since this might determine whether your potential new customers request a quote or not.

When should I use Instant Deals and when Quote Request?

Open
Close

We generally advise you to use both the Instant Deal and the Quote Requests. The Instant Deal is a good tool to show customers that your product is available, to give price and packaging indications and to give customers who need immediate shipment the opportunity to perform a purchase without further interactions. The Quote Request is used by customers when they want to change incoterms, negotiate prices and have other questions.

Who can see my product availabilities?

Open
Close

Only registered and verified buyers can see the price and availability of your products. Other suppliers can only see availabilities, but no prices.

Who can see my product information?

Open
Close

The information about your product on the product detail page is publicly available. This does not include the technical and safety data sheet, but all other product information, as well as your company information.

What can I do to make sure that as many users as possible are able to find my product?

Open
Close

There are two important factors:

1. Make sure that you link your product to relevant industries and product groups.
2.Fill out the product description with care. Make sure that all relevant information is included.

Can I provide individual discounts to my established customers?

Open
Close

This is not yet possible with our Instant Deal feature, since all registered buyers see the same prices. However, your customer can always use the Quote Request feature to request special prices.

Can other marketplace participants see transaction details?

Open
Close

No. The details of your transaction are only visible to you and the buyer.

How can I cancel orders?

Open
Close

The cancellation policy depends on the underlying terms and conditions of the contract. If you need to cancel an order, you can either directly contact your buyer or the CheMondis Team. Cancellations are subject to the supplier’s acceptance and can only be triggered by CheMondis Support.

How can I change/deny payment terms requested by customer?

Open
Close

If a purchaser is requesting a payment term which you cannot or do not want to offer, please get in touch with the customer directly. You can upload any documentation of changes made to the agreement in the status dashboard of the order.

Do I need to guarantee availability?

Open
Close

For Instant Deals you need to guarantee the availability of your offered quantity. CheMondis will update the available quantity automatically when an order has been made.
For Quote Requests it is your choice which delivery date you accept for the requested product and quantity.

How long is the target lead time?

Open
Close

For Instant Deals we are asking you to ship the products within up to 5 business days.
For Quote Requests it is your choice which delivery date you accept for the requested product and quantity.

Can I individually fix a delivery date with my customer?

Open
Close

Quote Request: Yes, the customer will request a delivery date in the corresponding field. You can then either confirm or provide another delivery date proposal that the buyer can accept or further discuss with you.
Instant Deal: The order usually ships within a few days of ordering as all quantities have to be available in stock. However, the buyer can leave a comment on your order requesting for a later delivery. Since this is non-binding, the buyer is asked to use the Quote Request for orders with later than immediate shipment.

Which Incoterms apply on CheMondis?

Open
Close

For Instant Deals the incoterm® is always CIP.
For quote requests please use the messaging feature to agree on any incoterm® with your buyer.

How are shipping costs calculated on CheMondis?

Open
Close

Instant Deals: Logistic costs are automatically calculated and added to the grand total by CheMondis. The logistic costs are calculated based on the country zone (origin) and the weight range of a shipment. The zones, included countries and weight ranges can be changed at any time in the CheMondis Supplier Admin Module.
Quote Requests: Please provide a price offer for the customer in accordance with the incoterm, including all logistics costs, if applicable.

How can I upload or exchange documents with my customers?

Open
Close

Within the order detail page, you are able to upload any document which the buyer might request or you might want to share. Of course, you are also able to see documents uploaded by the buyer, too.

In which language do I have to upload my safety data sheet?

Open
Close

Please upload your MSDS in English. If this is not possible, get in touch with our chemical product management via support@chemondis.com and we can search for other solutions.

Why do I not receive notifications when a new order or quote comes in?

Open
Close

When a new order, quote or offer comes in, all admin users of the company are notified by e-mail. As soon as users are assigned to a particular order or quote request, they are notified for all changes. In this case, the admin, unless assigned to the quote as well, does not receive notifications anymore. If you do not receive the notifications, which you are expecting to receive, either make sure to be assigned to the respective order or become an admin of your company.

How can I change the admin user of my company?

Open
Close

When you go to the CheMondis administration tool, please select users and you will see all users currently registered for your company. As an admin user you can then add new usersor change the role of existing users to admin.

In which language do I have to upload my safety data sheet?

Open
Close

In order to assign a user to an existing quote, please open the quote to see all details. At the very top of the page above the chat window, you can add users (assignees). This user will then be able to participate in the conversation and will receive all notifications in case of updates. The company’s adminswill still receive all notifications.

Do you still need help?